Returns & Exchanges

Everything we sell is covered by a 14-day return & exchange window, with no restocking fee.

How to start a return

Email customerservice@sold.supply and include:

• The email address you used to order
• Your order number
• Which item you're returning
• The reason for the return

We'll reply with a prepaid return label and instructions. Please wait for that label before sending anything back, so your return can be matched to your order.

Returns

• Start your return within 14 days of delivery.
• Items must be unworn and in new condition, with all original tags still attached and the original shoebox new and undamaged. Ship the shoebox inside a separate outer shipping box — please don't tape or stick labels on the shoebox itself.
• Tags must not be removed. The attached tags are how we verify the item came from us and is still authentic — a return that arrives with tags cut or missing can't be accepted.
• We email you a prepaid return label — nothing to print out of pocket or buy at the post office, and no restocking fee is deducted.
• Approved returns are refunded in full to your original payment method, issued as soon as we receive and inspect the item. Your bank or card issuer may take a few days to post it.
• If these conditions aren't met we will either deduct a $28 restocking fee from your refund, or decline the return and ship the item back to you. That applies to a return that arrives with the tag removed, in worse condition than we sent it, or with the shoebox used as the shipping container — the shoebox is part of the product, not packaging, and the return instructions ask you to ship it inside a separate outer box.

Exchanges

• Within the same 14-day window, you can exchange for any item of equal value (same price).
• The same condition rules apply — tags on, unworn, shoebox intact. We provide the prepaid label, and your replacement ships free.
• Want something at a different price? Return the original for a full refund and order the new item whenever you like.

Authenticity guarantee

Every item is inspected by hand before it ships and arrives with our sold.supply authenticity tag attached — that tag is our record that this exact unit passed inspection. Read how our authenticity guarantee works →

Damaged, defective or not as described

The rules above cover change-of-mind returns. If the problem is ours, you're not paying for it:

• Tell us within 30 days of delivery if an item arrives defective, damaged, not as described, or you have any doubt about its authenticity.
• We cover the full cost of the return and issue a full refund to your original payment method. A replacement is available instead where we have one in stock.
• Note: the sold.supply authenticity tag must still be attached when you make the claim. Once it's off, we can't verify the item is the one we inspected and shipped.

Questions? Contact us and we'll get back to you.